Effective Date: 05 February 2026
Website: https://nimbugrid.com
1. Introduction
This Refund and Cancellation Policy explains the terms applicable to subscriptions, free trials, cancellations, and refund requests for Nimbugrid.
Nimbugrid is an online invoicing and business management software service designed for freelancers, independent professionals, and small businesses. Our services are provided digitally through our website and do not involve the shipment of physical products.
By purchasing a paid subscription or using our services, you acknowledge that you have read and understood this policy.
2. 14-Day Free Trial
Nimbugrid offers a 14-day free trial to eligible new users so they can explore the platform and evaluate whether its features meet their business requirements before purchasing a subscription.
During the trial period, users are encouraged to test the available features, assess the suitability of the service, and review the available subscription plans.
The trial period begins when the trial account is activated.
Users may cancel their trial at any time before purchasing a paid subscription.
Unless the user explicitly selects and purchases a paid subscription, the free trial does not itself constitute a paid subscription.
If a paid plan is purchased during or after the trial, the applicable subscription price and billing terms will be displayed before payment is completed.
Users are responsible for evaluating the suitability of Nimbugrid during the trial period before deciding to purchase a subscription.
3. Refund Policy for Paid Subscriptions
All subscription purchases are generally final and non-refundable.
Nimbugrid provides access to a digital software service. Once a paid subscription has been purchased and the subscription benefits have been made available, we do not ordinarily provide refunds, credits, or partial refunds for the following reasons:
Change of mind after purchasing a subscription.
Failure to use the service or its features.
Insufficient usage of the subscription during the billing period.
Dissatisfaction with features that were accurately described before purchase.
Purchase of a subscription without first evaluating the available 14-day free trial, where applicable.
Cancellation of a subscription before the end of its current billing period.
Unused time remaining in a monthly or annual subscription.
We encourage all users to review the available features, subscription pricing, and billing terms carefully before making a purchase.
This policy does not exclude refunds or other remedies where required by applicable law or where a refund is warranted under the exceptions described below.
4. Exceptions to the No-Refund Policy
Although subscription payments are generally non-refundable, Nimbugrid will review legitimate refund requests in the following circumstances:
a. Duplicate payments
If you are charged more than once for the same subscription or billing period due to a payment processing or billing error, we will investigate and refund any verified duplicate charge.
b. Failed transactions
If your payment is debited but your subscription is not activated, please contact our support team. We will verify the transaction and either activate the subscription or arrange a refund, as appropriate.
c. Incorrect or unauthorized charges
If you believe you have been charged incorrectly or that a transaction was unauthorized, please contact us promptly. We will investigate the matter and take appropriate action in accordance with applicable law and payment processing requirements.
d. Material service-delivery issues
If Nimbugrid fails to provide the paid service as agreed and the issue cannot reasonably be resolved, we will review the circumstances and determine an appropriate remedy, which may include a refund where warranted.
e. Applicable legal requirements
Nothing in this policy limits any non-waivable rights or remedies available to you under applicable law.
Refunds under these exceptions are subject to verification of the relevant transaction and circumstances.
5. Subscription Cancellation
You may cancel your Nimbugrid subscription at any time.
To cancel, sign in to your Nimbugrid account and use the subscription or billing management options available in your account. If you cannot cancel through your account, contact our support team using the contact details provided below.
Once your cancellation is effective:
Your subscription will not renew for the next billing period.
You will generally retain access to the paid features until the end of the current paid subscription period, unless otherwise stated or required by applicable law.
Cancellation does not automatically entitle you to a refund for a payment already made.
Any outstanding payment obligations incurred before cancellation remain payable, where applicable.
You are responsible for cancelling your subscription before the next renewal date if you do not wish to be charged for another billing period.
6. Subscription Renewals and Billing
Subscription prices, billing frequency, applicable taxes, and renewal terms will be presented during the purchase process.
Where a subscription automatically renews, it will renew according to the billing frequency and terms disclosed at the time of purchase, unless cancelled before renewal.
We encourage users to review their selected plan and renewal date before completing a purchase and to cancel in advance if they do not wish to continue.
Nimbugrid will not intentionally charge users for a paid subscription without the required purchase authorization. Any trial-to-paid conversion or recurring billing arrangement will be subject to the terms disclosed and consent obtained during signup or checkout.
7. How to Request a Refund
If you believe your situation qualifies for a refund under Section 4, please contact our support team at:
Email: [email protected]
Please include the following information in your request:
Your registered Nimbugrid email address.
The transaction date and amount.
Your payment reference or transaction ID, if available.
A brief explanation of the issue.
Please do not send your full card number, card security code, password, or other sensitive payment credentials.
We will acknowledge and review your request, verify the relevant details, and communicate our decision or any additional information required.
8. Refund Processing Time
If a refund is approved, Nimbugrid will initiate the refund through the original payment method wherever possible.
We aim to initiate approved refunds within 7–10 business days after approval. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.
If a transaction failed or a payment was debited without the corresponding subscription being activated, please contact us so that we can investigate and arrange the appropriate resolution.
9. Service Availability and Technical Issues
Nimbugrid makes reasonable efforts to maintain the availability and proper functioning of its software.
Temporary interruptions, maintenance, technical issues, or service disruptions should be reported to our support team so that we can investigate and attempt to resolve them.
A temporary issue does not automatically qualify for a refund. However, material service failures will be assessed fairly in accordance with the circumstances, the applicable subscription terms, and applicable law.
10. Contact Information
For questions regarding refunds, cancellations, subscriptions, or billing disputes, please contact:
Website: https://nimbugrid.com
Support Email: [email protected]
Please use the subject line “Refund or Subscription Cancellation Request” when contacting us about these matters.
We aim to respond to customer enquiries within a reasonable period and will make reasonable efforts to resolve billing concerns promptly.
11. Changes to This Policy
Nimbugrid may update this policy from time to time to reflect changes in our services, subscription arrangements, payment processes, or legal requirements.
Any revised policy will be published on this page with an updated effective date. Changes will not override rights or obligations that cannot lawfully be changed.
12. Applicable Law
This policy is subject to applicable laws and regulations. Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.